SHIPPING POLICY
International shipping
We offer shipping services to customers in United States and South Korea. All shipping costs are included in the product prices, so there are no additional charges. We strive to get your crochet toy to you as quickly as possible and use reliable couriers to ensure your item is delivered in a timely manner. We do not offer international shipping outside of these two countries. Please contact us if you have any questions or require further information about our shipping policy.
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National shipping in New Zealand
Please visit our Felt page, laurenlee431.felt.co.nz
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RETURN & EXCHANGE POLICY
Crochet Finished Toy Product Order
Our refund and exchange policy for crochet toys is simple: if your package was lost, opened, or the quality of the product was unacceptable, we will gladly offer you a refund or exchange. To start the process, please contact us within 14 days of receipt of the product. We will assess the situation and provide you with further instructions. All returned merchandise must be in its original condition and packaging. We will not accept any returned items that have been damaged or used. Thank you for your understanding.
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Crochet Digital Patterns [PDF Files]
Due to the nature of digital products, we regret to inform you that refund are not available for any digital products. Once a pattern has been downloaded or accessed,
it cannot be returned. We strive to provide accurate and high-quality patterns, and if you encounter any issues or have questions, please don't hesitate to contact us.